Department Supervisor
3 days ago
A Department Manager with The Restaurant Store is responsible for supporting the daily operations of a retail location. Under the direction of the Branch Manager, the Department Manager is responsible for accomplishing a variety of operational goals encompassing sales, marketing, staffing, inventory control, and customer relations.
Key Responsibilities- Support the management of a ~30, warehouse / retail operation in a business-to-business sales environment and lead operations in the absence of the Branch Manager.
- Maintain a detailed and comprehensive understanding of the location's daily functions and operational needs; manage customer sales issues and assist Branch Manager with scheduling needs.
- Develop and train 15-25 team members to ensure consistent processes and procedures while role modeling our Company values.
- Understand and utilize a deep understanding of DISC profiling to build a cohesive and high-performing team.
- Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards.
- Support department managers at the location with daily operations (inventory, merchandising, sales).
- Ensure that Company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions.
- Support Membership and Gold Membership growth year over year within the local market.
- Support the growth and utilization of across our customer base.
- Manage the overall safety and maintenance needs of the building and equipment.
- Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.
- Associate's degree in a related field, or equivalent combination of education and experience.
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
- Service leadership approach with a demonstrated desire to exceed expectations.
- Business Proficiency in English is required.
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