Billing and Collections Specialist

2 weeks ago


New Castle, Delaware, United States NIXON MEDICAL Full time
Job Overview

We are seeking a dedicated Accounts Receivable Representative to enhance our Finance Department. This role is crucial for the proactive management of business-to-business receivables.

Key Responsibilities:

  • Take charge of business-to-business collections across all client accounts.
  • Engage with clients who have overdue balances to secure full or partial payments, maintaining a high standard of professionalism and a positive attitude.
  • Update customer account information in the database and relay necessary details to account managers, service coordinators, or supervisors.
  • Monitor and document all call activities as required.
  • Coordinate follow-ups with clients and internal teams to resolve account discrepancies as needed.
  • Conduct account reconciliations, restructures, and investigations into cash applications.
  • Offer and establish billing and payment enhancement options for clients.
  • Handle large or intricate account collections as instructed by management.

Qualifications:

  • A minimum of one year of relevant experience in customer service or business-to-business collections is required. Experience with complex customer service and collection challenges is highly preferred.
  • Proficient in computer operations, data entry, and office equipment.
  • Familiarity with MS Excel and MS Word is essential.
  • Ability to work autonomously with minimal supervision, alongside strong organizational skills and teamwork capabilities.
  • A high school diploma or equivalent is mandatory.


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