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Customer Supply Chain Operations Analyst
2 months ago
Location: Remote
Hours/Schedule: Flexible
Type: Contract
Job SummaryWe are seeking a highly skilled Customer Supply Chain Analyst to join our team at System One Holdings, LLC. As a key member of our supply chain team, you will be responsible for managing the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirements, and inventory availability.
Key Responsibilities- Order Management: Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirements, and inventory availability. Build and maintain accurate account profiles.
- Supply Chain Analysis: Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On-time delivery, Invoice accuracy, case fill, etc.
- Customer Communication: Communicate with customers by tracking orders and shipments, trouble shooting, and responding to all other questions, inquiries, and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
- Issue Resolution: Coordinate with Sales, Manufacturing, and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell's.
- Team Support: Provide backup support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
- Education: Bachelor's Degree and/or four years related experience.
- Experience: Minimum 1-2 years previous experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
- Skills: Demonstrated ability to quickly learn new systems (e.g. SAP, Microstrategy, etc.). Microsoft Office skills. Proficient in Excel and capable of manipulating data for insights.
- Soft Skills: Demonstrated experience working cross-functionally and managing multiple priorities desired. Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers, and managers.
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
