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Clinical Navigator
2 months ago
We are seeking a highly skilled Clinical Navigator to join our team at Hope Community Resources, Inc. as a Business Development Specialist. In this role, you will be responsible for cultivating referral relationships, managing assigned territories, and completing patient assessments.
Key Responsibilities- Pre-Admission Assessment
- Maintain responsibility for patient referral until patient admits to our facility.
- Display knowledge of both inpatient rehabilitation and long-term acute care (LTACH) admissions criteria for pre-assessment analysis.
- Coordinate and complete on-site pre-admission assessments on potential patients, unless geographically prohibitive or competitive time of admission will not allow.
- Document pre-admission assessments legibly, accurately, and completely in the approved format.
- Business Development
- Design and manage the marketing strategies for your assigned territory.
- Use sales and marketing techniques to show growth in admission and revenue volume.
- Create Quarterly Business Development Plan for your assigned territory.
- Utilize educational opportunities to present our facility to referral sources.
- Identify contacts and manage potential referral sources using account management system.
- Use prospecting methods to generate leads.
- Meet the referral and admission goals for your assigned territories.
- Education
- Identify and educate new referral sources to our facility's programs and services.
- Assess and convey stakeholder needs. Establish and maintain strong relationships with providers through ongoing assessment and servicing of their client's rehabilitation/LTACH needs.
- Schedule educational inservices to educate referral services about our facility's programs and services.
- Provide or arrange educational presentations to referral sources (physicians, discharge planners), families, and to community members as requested.
- Coordinate and schedule professional, family, and/or potential patient tours of our facilities.
- Documentation and Reporting
- Effectively maintain log of all pending cases.
- Provide periodic verbal/telephone/email update on activities and market trends as requested.
- Maintain a resource library of articles and information for distribution to professionals, community members, families, and potential patients.
- Complete a quarterly plan for your assigned territory.
- Education: Degree from an accredited college or university in a health field, preferably nursing.
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
- Prior marketing and/or rehabilitation/LTACH experience preferred.
- Minimum of two years' experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.
Hope Community Resources, Inc. is a leading provider of specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. We are committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community we serve.
