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Account Manager

2 months ago

Orlando, Florida, United States Inktel Full time
About the Role

We are seeking a highly skilled and motivated Account Manager to join our team at Inktel. As the face of our company to our clients, you will be responsible for building and maintaining strong relationships with our clients and internal departments.

Key Responsibilities
  • Develop and implement account management strategies to drive business growth and client satisfaction
  • Work closely with internal departments to ensure seamless delivery of services and meet/exceed client expectations
  • Manage action plans to correct dips in performance and ensure successful delivery of program Key Performance Indicators
  • Prepare project reports for management, clients, and other stakeholders
  • Effectively communicate details of program contracts to internal departments
  • Proactively address potential concerns and provide solutions to clients
Requirements
  • Bachelor's degree in Business, Marketing, or equivalent experience
  • 2-3 years of client-facing account management experience
  • Call center experience preferred, but not required
  • Strong knowledge of business models, competitors, and industry trends
  • Excellent organizational, verbal, and written communication skills
  • Ability to multitask and thrive in a fast-paced, high-pressure environment
What We Offer
  • Competitive base salary commensurate with experience
  • Comprehensive benefits package, including medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan
  • Opportunity to work with a dynamic and forward-thinking team
Equal Opportunity Employer

Inktel is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.