Senior AR Dispute Resolution Specialist
2 days ago
TK Elevator is seeking an experienced Senior AR Dispute Analyst to join our team in Northern New Jersey.
Job Summary:The Senior AR Dispute Analyst will serve as the point of contact for branch level escalations to resolve customer disputes. This role will work closely with area general managers/account managers and the shared services collections team to drive improvement in AR.
Key Responsibilities:- Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments.
- Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR.
- Collaborates with general managers and account managers to drive resolution to problematic billing.
- Supports frontline collectors in discussing suspension of services notices and final demand letters with branch managers.
- Prepares legal packages for placement with attorneys, ensuring all necessary documentation is included.
- Bachelor's degree in business, finance, or related field preferred.
- At least 3 years of experience in business-to-business customer interactions and/or training in collections.
- Elevator industry or service-related field experience.
- Ability to read and interpret business contracts, technical procedures, and government regulations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
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