Senior AR Dispute Resolution Specialist

2 days ago


Edison, New Jersey, United States TK Elevator Full time
Job Title: Senior AR Dispute Analyst

TK Elevator is seeking an experienced Senior AR Dispute Analyst to join our team in Northern New Jersey.

Job Summary:

The Senior AR Dispute Analyst will serve as the point of contact for branch level escalations to resolve customer disputes. This role will work closely with area general managers/account managers and the shared services collections team to drive improvement in AR.

Key Responsibilities:
  • Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments.
  • Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR.
  • Collaborates with general managers and account managers to drive resolution to problematic billing.
  • Supports frontline collectors in discussing suspension of services notices and final demand letters with branch managers.
  • Prepares legal packages for placement with attorneys, ensuring all necessary documentation is included.
Requirements:
  • Bachelor's degree in business, finance, or related field preferred.
  • At least 3 years of experience in business-to-business customer interactions and/or training in collections.
  • Elevator industry or service-related field experience.
  • Ability to read and interpret business contracts, technical procedures, and government regulations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.


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