IT Service Delivery Manager

10 hours ago


Blue Ash, Ohio, United States Element Materials Technology Full time
Job Title: IT Service Delivery Manager

Element Materials Technology is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our technology function, you will be responsible for building and managing our Service Management capabilities.

Key Responsibilities:
  • Develop and implement service management strategies to ensure high-quality IT services.
  • Collaborate with technology teams and business colleagues to deliver a unified service model.
  • Manage business relationships and ensure service levels are met.
  • Continuously improve service management processes and ensure alignment with business goals.
  • Support the onboarding of new services and major releases.
  • Act as a subject matter expert on service management.
Requirements:
  • Experience in service management best practices frameworks such as ITIL.
  • Excellent communication and stakeholder management skills.
  • Ability to challenge and influence stakeholders.
  • Experience in process design and implementation.
  • Strong organizational and multitasking skills.
What We Offer:

At Element Materials Technology, we offer a dynamic and challenging work environment. We empower our employees to take charge of their careers and reward excellence and integrity with growth and development opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need an accommodation filling out an application, please email Recruitment@element.com.


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