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Customer Service Representative

2 months ago

Blue Ash, Ohio, United States Vaco Full time
Job Summary

Vaco is seeking a highly skilled and detail-oriented professional to join our team as a Customer Account Specialist. This role is responsible for providing exceptional customer support and internal support functions relative to sales.

Key Responsibilities
  • Customer Support: Ensure customers receive product orders on time and in good condition. Communicate with customers as soon as possible of any problems regarding their delivery.
  • Order Entry and Management: Enter and maintain pricing and customer details in appropriate systems. Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup, and rebates in ERP system.
  • Communication and Coordination: Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management system. Coordinate orders with third-party suppliers through the third-party order process in SAP.
  • Problem Resolution: Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
  • Administrative Tasks: Process returns, credits, and debits in SAP in accordance with existing procedures. Perform other duties as assigned.
Requirements
  • Education: High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry.
  • Skills: Solid communication skills, both written and verbal. Excellent organizational and interpersonal skills. Computer skills and proficiency with automated sales systems. Ability to input data quickly and accurately and function in a fast-paced environment.
  • Qualifications: Working knowledge of Microsoft Word and Excel. Working knowledge of SAP. Ability to develop rapport with customers and carrier vendors.
Vaco's Commitment to Diversity and Inclusion

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state, or local law.