Bilingual Janitorial Operations Manager

7 days ago


Blue Ash, Ohio, United States Jan-Pro of Northern Illinois Careers Full time
Franchise Business Consultant Opportunity

We are seeking a highly skilled and experienced Franchise Business Consultant to join our team at JAN-PRO Franchise Development of Greater Cincinnati/Dayton. As a key member of our team, you will play a critical role in supporting our franchise owners in delivering exceptional commercial cleaning services to their clients.

Key Responsibilities:
  • Develop and maintain beneficial business relationships with our franchise owners in the assigned area.
  • Audit accounts against our brand standards on a regular schedule to ensure compliance and identify areas for improvement.
  • Provide proactive site visits to quickly identify performance success or issues and effectively communicate with franchisees for resolution to aid with account retention.
  • Identify additional special service opportunities to assist in increasing franchisee revenue.
  • Facilitate communication between franchise owners and their customers, when needed, to ensure seamless service delivery.
  • Enhance support to our franchise owners by proactively developing relationships with customer site contacts.
  • Provide on-call support, as necessary, to address any concerns or issues that may arise.
  • Schedule meetings with franchisees to conduct business planning sessions and provide guidance on best practices.
  • Complete and maintain accurate documentation of franchisee and client records.
  • Support franchisees with onboarding and offboarding customers to ensure a smooth transition.
  • Recommend solutions to retain franchise owners' customers and increase revenue.
  • Understand the value and benefits of the JAN-PRO Cleaning & Disinfecting brand and provide business and technical training skills to franchise owners.
  • Timely completion and documentation of administrative tasks to ensure efficient operations.
Requirements:
  • Minimum of 4 years in janitorial operations, including technical skills (e.g., strip and wax, carpet extraction, buffing) and customer service experience.
  • Proficient bilingual speaking and writing capabilities (English/Spanish) to effectively communicate with franchise owners and customers.
  • Ability to multi-task and keep composure in a fast-paced work environment.
  • Effective time management skills to prioritize tasks and meet deadlines.
  • Consistent follow-through on commitments to ensure high-quality service delivery.
  • Ability to handle difficult situations and conversations with franchise owners and customers.
  • Excellent written and verbal communication skills to effectively communicate with stakeholders.
  • Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
  • Professional appearance, demeanor, and communication skills to represent the company.
  • Ability to work with sensitive information in a confidential environment.
What We Offer:
  • On-target first year compensation of $50,000-$58,000 (base salary plus performance bonuses).
  • Medical/Dental/Vision HRA Program.
  • Retirement Plan.
  • Retirement Plan matching.
  • Company vehicle, gas card.
  • Company-provided computer, tablet, and cell phone.
  • Paid vacation plus paid holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role in a dynamic industry, please apply today to learn more about our culture and values.



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