Customer Service Representative

1 day ago


Lenexa, Kansas, United States Stericycle Full time

Job Summary:

We are seeking a skilled Dispatcher to join our team at Stericycle. In this role, you will play a vital part in ensuring the efficient operation of our transportation services.

Key Responsibilities:

  • Provide timely responses to customer inquiries, including scheduling, product orders, and other support needs.
  • Dispatch vehicles on pre-set routes for our drivers, promoting efficient customer service.
  • Monitor and process SFDC cases, escalating issues to supervisors as needed.
  • Assist drivers with problems and issues that arise during the day or at the end of routes.
  • Review and update routes, adding new customers and adjusting existing routes based on daily communication.
  • Ensure routes are balanced daily and maintain a safe and compliant workplace.

Requirements:

  • High School Diploma or equivalent.
  • 2+ years of experience in Transportation, Logistics, Routing, or Customer Service.
  • Proficient in Microsoft Office applications.

About Us:

Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We foster a culture of belonging that encourages diverse perspectives and identities, driving innovation and connection to our customers and communities.

Benefits:

Stericycle offers a comprehensive benefits package, including health, dental, vision, and prescription coverage, flexible spending accounts, life insurance, and a 401(k) plan. Participation in some programs requires regular scheduling and/or a waiting period after employment.

Our Promise:

We value diversity and equality, creating a workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer, employing individuals based on qualifications, merit, and business need.



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