Customer Service Representative
4 days ago
As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Responsibilities:- Efficiently process and confirm customer orders via phone, email, or EDI
- Verify shipping, billing, pricing, and purchase order information
- Enter special instructions and notes related to orders and customer requests
- Update customer files with quoted pricing, new items, address changes, and delivery instructions
- Communicate and provide necessary support to sales staff and internal warehouse teams
- Audit customer purchase orders for pricing, quantity, terms of sale, and special shipping instructions
- Document and resolve customer complaints in a timely and professional manner
- Process customer product returns in accordance with company procedures
- Provide optimum customer service to maintain and enhance existing business and obtain new business
- 3+ years of customer service or sales support experience
- MS Office, Portals, EDI experience required; AS400 experience a plus
- Exceptional communication skills and professional telephone and email etiquette
- Ability to work in a fast-paced environment and manage multiple projects
- Strong attention to detail and organizational skills
- A comprehensive benefits package including medical, dental, vision, 401k plan, and more
- Summer Fridays and tuition reimbursement
- Matching gift program and other perks
P/Kaufmann is a leading producer of decorative and woven textiles for the home and hospitality markets. We value our employees and offer a dynamic work environment with opportunities for growth and development.
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