Customer Experience Specialist

1 week ago


Woodridge, Illinois, United States Elements Massage Full time

Position Overview:

Elements Massage is seeking a motivated and enthusiastic individual to enhance our customer experience in a vibrant spa setting. The role focuses on delivering exceptional service while promoting our Elements Wellness program to both new and returning clients. We value individuals who are personable, enjoy engaging with others, and have a strong attention to detail.

Benefits of the Role:

  • Competitive hourly wage ranging from $15.00 to $17.00, commensurate with experience.
  • Performance-based bonuses with no cap on earnings.
  • Complimentary massage sessions.
  • Discounts on retail items and services.
  • Paid time off for work-life balance.

Key Responsibilities:

Utilize our established sales techniques to effectively promote the Elements Wellness Program and foster customer loyalty.

The ideal candidate will be:

  • Engaging and enjoy conversing with clients while also being an attentive listener.
  • Skilled in verbal communication, capable of delivering important information clearly and effectively.
  • Responsible for maintaining a clean and organized studio environment, including the front desk and back-of-house areas.
  • Equipped to handle customer inquiries and resolve issues with empathy and patience.
  • Organized, with strong problem-solving abilities and the capacity to manage multiple tasks simultaneously.
  • Proactive in identifying opportunities to enhance service and improve the customer experience.
  • Responsible for greeting guests and managing the check-in and check-out processes.
  • Tasked with scheduling appointments efficiently for service providers.
  • Responsible for reviewing client intake forms and answering incoming calls.
  • Accurate in handling various payment methods.
  • Maintaining a professional demeanor and appearance at all times.

Schedule Requirements:
Must be flexible to work morning, afternoon, or evening shifts, including weekends and holidays.

Qualifications:
Experience in retail sales or front office operations is preferred. A valid driver's license and reliable transportation are required. Flexibility in scheduling is essential to meet operational needs.



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