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Bilingual Operations Specialist

2 months ago

Amityville, New York, United States Imperial Cleaning Full time
Job Overview

Imperial Cleaning stands as a leading independent cleaning service provider in the nation, delivering exceptional cleaning solutions to various sectors including retail, medical facilities, educational institutions, and more for over 25 years. With a workforce exceeding 1,000 employees and a consistent record of double-digit growth, we are poised for continued expansion.

Effective communication with our clients is a cornerstone of our success, ensuring we meet their expectations and achieve outstanding customer satisfaction. We pride ourselves on our responsiveness and dedication to resolving any issues that may arise. Our commitment to service excellence has established us as a premier service provider in the luxury retail sector, boasting a customer retention rate significantly higher than the industry average.

At Imperial Cleaning, we foster a culture that encourages creativity and input from all employees, empowering them to contribute to our ongoing success. When you become part of our organization, you join a family-oriented environment that values its people as its greatest asset. We are dedicated to finding highly qualified candidates who share our vision for growth and excellence.

Key Responsibilities:

  • Serve as the primary contact for selected clients throughout the service process.
  • Collaborate closely with Field Managers to address requests and resolve issues.
  • Provide operational support across all departments within the organization.
  • Coordinate scheduling for project crews, training sessions, and deliveries.
  • Prepare estimates and pricing for clients.
  • Create and finalize work orders for regional spreadsheets and project crew schedules.
  • Address and resolve customer service or billing inquiries.
  • Conduct daily follow-up calls with customers regarding any complaints.
  • Maintain comprehensive records of customer interactions, transactions, and actions taken.
  • Process supply orders and manage the distribution of supplies to clients.
  • Update client systems to ensure accurate tracking and billing of services.
  • Refer unresolved customer grievances to appropriate departments for further investigation.
  • Complete necessary contract forms and service requests.
  • Identify opportunities for process improvements and recommend enhancements.
  • Manage project budgets and monitor variances on a weekly basis.
  • Collect and provide required reports to clients.
  • Report to assigned Account Manager and management on relevant matters.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Associate degree required; Bachelor's degree preferred.
  • Bilingual proficiency in English and Spanish is essential.
  • Strong attention to detail and excellent communication skills.
  • Ability to resolve challenges and emergencies effectively.
  • Capable of managing multiple projects simultaneously.
  • Customer-focused with a proactive approach to problem-solving.
  • Basic knowledge of computer applications and software.