Guest Experience Ambassador

6 days ago


WinstonSalem, North Carolina, United States Village Tavern Full time
Job Description

Village Tavern is seeking a highly skilled and customer-focused individual to join our team as a Host. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.

Key Responsibilities:

  • Greet guests warmly and escort them to their assigned dining area
  • Manage the flow of guests into the dining room, ensuring a seamless and efficient experience
  • Seat patrons by escorting them to their table or provide accurate wait times
  • Answer phone calls and respond to guest inquiries
  • Accept and organize reservations, prioritizing to accommodate customers
  • Communicate guest notes and requests to the server and management
  • Process takeout orders and communicate with the kitchen staff
  • Maintain a clean and organized work environment
  • Provide exceptional customer service, ensuring a positive and professional approach with guests and colleagues

Requirements:

  • Friendly and approachable demeanor
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment while maintaining a positive attitude
  • Flexibility to work varying shifts, including days, nights, and weekends

Benefits:

  • Competitive hourly rate ($12-$18/hour)
  • Flexible scheduling to accommodate your needs
  • Opportunities for professional growth and development within the company

Village Tavern offers a dynamic and supportive work environment, with a focus on providing exceptional customer service and ensuring a positive experience for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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