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Salon Operations Manager

2 months ago

WinstonSalem, North Carolina, United States Alkali Hair Studio LLC Full time
Job Overview

Alkali Hair Studio LLC is a luxury hair salon seeking a highly skilled and organized individual to join our team as a Salon Coordinator. As a key member of our team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.

Key Responsibilities
  • System Development and Execution

We are looking for a resourceful and proactive individual who can create and implement efficient systems for the salon and our guests. This includes scheduling reservations, managing check-outs, and conducting other essential tasks to maintain a smooth workflow.

  • Organizational and Time Management

The ideal candidate will be highly organized and able to thrive in a fast-paced environment. You will be responsible for scheduling reservations, checking out guests, and supporting the floor team to ensure a seamless experience.

  • Attention to Detail and Calendar Management

We require an individual with excellent attention to detail, who can manage our calendar system and remember specific details regarding stylist and guest needs. Experience with Google Docs and spreadsheets is a plus.

  • Guest Experience and Outreach

You will be responsible for helping guests reserve their next appointment while they are in the salon, supporting them with home care, and participating in guest outreach through phone calls and SMS.

  • Team Support and Motivation

We are seeking a motivated individual who is passionate about the team's joint success in a creative, progressive, and diverse environment. You will be responsible for supporting and motivating employees from various backgrounds.

Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a salon or customer service role
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
  • Experience with Google Docs and spreadsheets a plus