Financial Planning Support Associate I

4 weeks ago


Dallas, Texas, United States Cetera Financial Group, Inc. Full time
Job Description

At Cetera Financial Group, Inc., we are seeking a highly skilled and detail-oriented Financial Planning Support Associate I to join our team. As a key member of our financial services team, you will play a vital role in supporting our Financial Planning Consultants in delivering exceptional client service.

Key Responsibilities:
  • Prepare and review new account paperwork in a timely and accurate manner.
  • Organize and prepare client review materials, meeting agendas, and weekly meeting updates.
  • Serve as a liaison between internal departments to resolve outstanding issues for Financial Planning Consultants and clients.
  • Complete service requests and verification on behalf of clients.
  • Assist Financial Planning Consultants with ongoing client communication, including status updates, birthday reminders, and other important notifications.
  • Update and maintain the Client Relationship Management (CRM) database, including data entry, service requests, and communication records.
  • Process client requests regarding new contributions and distribution of funds.
  • Communicate regularly with clients via phone and email to provide expedient and accurate information to Financial Planning Consultants and Certified Public Accountants.

Requirements:
  • High school diploma or equivalent required.
  • Associate degree (A.A.), two-year technical, or bachelor's degree preferred.
  • A combination of experience and education will be considered in lieu of a degree.
  • Previous experience supporting Financial Professionals is preferred.
  • Previous experience in the Financial Services Industry or administrative services preferred.
  • Experience with CRM applications such as Salesforce preferred.
  • Experience with Microsoft program suite, including Word, Excel, and PowerPoint.
  • Previous experience in a customer/client-facing role.

About Us
Cetera Financial Group, Inc. is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. We offer a competitive salary and a benefits package including inclusive health, dental, vision, and life insurance plans, easy access to mental health benefits, 20+ days of paid time off, paid holidays, 1 paid wellness day, and 1 day of paid volunteer time off. We are committed to providing an equal employment opportunity for all applicants and employees.

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