Underwriting Support Technician I

4 weeks ago


Dallas, Texas, United States AmTrust Financial Full time

Job Summary: We are seeking an Underwriting Support Technician I to join our team at AmTrust Financial. This role will be responsible for handling various aspects of policy processing and issuance, including new business and renewal preparation, quoting and issuance, endorsement processing, cancellations, and other policy processing tasks.

Key Responsibilities:

  1. Process and prepare endorsements, non-renewals notices, or cancellations and other associated tasks as required and within letter of authority.
  2. Prepare renewals policies for underwriter review and pricing.
  3. Complete processing of renewals within letter of authority and premium guidelines.
  4. Support underwriting in the entry and processing of quotes and new business.
  5. Complete issuance of new business, including Bind On Line.
  6. May perform Clearance on new business submissions.
  7. May coordinate and manage requests for Auto ID Cards.
  8. May assist with and provide training to other employees on company products, processing, and systems.
  9. Communicate in writing and by phone with agents and field office staff to gather information for risk development.
  10. Promote goodwill for the company with all customer contact.
  11. Meet or exceed established Company service standards.
  12. Achieve and maintain a 95%, or above, Productivity level.
  13. Achieve and maintain a 97%, or above, level of Quality.

Authority Level:

  1. Underwriting: Limited to that on the Endorsement Triage By-Pass.
  2. Processing Systems: ANA and CPP Rating.
  3. Resource Systems: Oden, Polk, Silverplume, Reference Connect, Pro-Metrix, Lexis Nexis, ISO 360, and any other company-authorized resource systems.
  4. Decisions: Must follow department-established procedures.

Requirements:

  1. Must be able to accurately enter information in a windows-based environment.
  2. Knowledgeable of Microsoft Office Applications and ability to learn new software programs.
  3. Good communication skills, both written and verbal.
  4. Ability to follow underwriting direction.
  5. Well-organized and possess good follow-through.
  6. Possess a strong math aptitude.
  7. High school diploma, or GED equivalent.
  8. Commercial policy rating experience, multi-state exposure, preferred.
  9. Commercial Lines Forms and Coverage knowledge of multiple lines of business, preferred.

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