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Client Solutions Specialist II
2 months ago
Cox Automotive is seeking a highly skilled Client Solutions Specialist II to join our team. As a key member of our Manheim Express team, you will be responsible for providing exceptional customer service and driving business growth in your assigned territory.
Key Responsibilities- Conduct thorough vehicle inspections and provide accurate documentation of vehicle condition.
- Collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.
- Provide consultative services to franchise and independent automotive dealers, educating them on the Manheim Marketplace and digital wholesale solutions.
- Develop and strengthen relationships with dealers to drive incremental business growth.
- Utilize Salesforce to plan, track, and report on sales and customer interactions.
- Identify opportunities for growth and present Manheim Express as a solution for new and existing clients.
- Perform other duties as assigned by management.
- BA/BS degree and 2 years of work-related experience, or an equivalent combination of education and experience.
- Automotive knowledge preferred.
- 3+ years of auction experience or dealership experience preferred.
- Valid driver's license and safe driving record required.
- Reliable transportation is required. Mileage reimbursed.
- Effective communication (written and verbal) and interpersonal skills required.
- Strong technical aptitude.
- Must be detail-oriented.
- Experience in navigating handheld and other documentation devices preferred.
- Motivated to work independently with remote supervision.
- Ability to multitask, follow directions, and take instruction is required.
- Body, paint, and mechanical repair knowledge helpful.
- Familiarity with unibody and full-frame helpful.
- Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.
- Regularly required to stand, walk, talk, and hear.
- Frequently required to crouch, bend, and kneel to look at side or underneath a car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath a vehicle.
- Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage, and interior damage.
- Able to identify exterior or interior colors.
- Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light).
- Exposure to moderate noise level, may be exposed to fumes and odors.
Cox Automotive offers a competitive salary range of $44,700.00 to $66,000.00 per year, as well as an annual incentive/commission target of $15,000.00. Additionally, employees are eligible for a range of benefits, including health care insurance, retirement planning, and paid days off.