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Commercial Loan Operations Platform Manager

2 months ago

Minneapolis, Minnesota, United States Midwest One Bank Full time

Position Overview:

At Midwest One Bank, we prioritize our people above all else. As a community-focused financial institution, we foster a culture rooted in integrity and exceptional customer service. Our team members are the cornerstone of our achievements. If you seek an organization that values your contributions, nurtures your skills, and supports your personal and professional growth, you have found the right place.

Role Summary:
This leadership position collaborates with credit administration, commercial banking, loan operations, and IT to define, prioritize, and execute the roadmap for our commercial loan origination system. The role is responsible for the ongoing management of the commercial loan platform, ensuring that various teams and users are optimizing efficiencies and leveraging the platform's features and benefits. Key responsibilities include managing templates, workflows, reporting, and troubleshooting, as well as leading system training for credit and lending staff while monitoring loan policies and processes.

Key Responsibilities:

  • Oversee the implementation, management, and maintenance of the commercial loan origination system while introducing best practices.
  • Diagnose and resolve software system issues, collaborating with software vendors for additional support as necessary.
  • Provide guidance to staff on loan workflows, necessary information for loan presentations, troubleshooting software issues, and general inquiries regarding loan policies.
  • In partnership with Learning & Development, create training materials in various formats, including online courses, instructor-led sessions, and performance support resources:
    • Conduct training sessions for new users and ongoing education for existing employees.
  • Act as a change agent by embracing new ideas and opportunities, demonstrating expertise in training and performance support.
  • Develop and maintain processes, features, and functionalities to enhance data quality, process integrity, and productivity with user collaboration.
  • Work closely with commercial banking and credit administration teams to identify opportunities for improved business outcomes.
  • Monitor user adoption and implement strategies to enhance adoption rates through additional training, communication, or system modifications.
  • Collaborate with business users to determine management reporting needs, designing and maintaining necessary reports and dashboards.
  • Engage in special projects and assignments as required.
  • Perform additional duties as assigned.

Benefits:

  • Competitive base salary with performance-based incentives.
  • Opportunities for career development and continuous learning.
  • Generous Paid Time Off, Paid Holidays, and Parental/Grandparent Leave.
  • Fully vested 401(k) Retirement Plan with company matching.
  • Comprehensive Medical, Dental, and Vision insurance.
  • Flexible spending plan and Health savings accounts with employer contributions.
  • Student Loan Debt Reduction Program and Tuition Assistance.
  • Employee Stock Ownership Plan.
  • Employer-provided group life insurance with options for additional coverage.
  • Long-term and short-term disability insurance provided by the employer.
  • Additional insurance options available to meet personal needs.
  • Wellness Program.
  • Complimentary banking services and discounts on other financial services.
  • Unique workplace events and recognition days.

Qualifications:
A Bachelor’s degree along with relevant professional or technical certifications in a related field is required. Candidates should possess at least two years of experience in a system administration role or training in lending, credit analysis, or regulatory functions, or an equivalent combination of education, training, and experience. The ability to obtain specific platform administrator credentials or certifications is essential. Experience in banking or finance is preferred.

We RISE by uplifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE, we aim to cultivate a culture of diversity, inclusion, and belonging within our workplace and communities. Our commitment to RISE is evident in our operating principles, people, and culture. We pledge to continuously learn to understand and support individual differences, embrace each other's strengths, and provide opportunities for everyone to reach their full potential.

We look forward to learning more about you.