Leasing Specialist

1 day ago


Temple Hills, Maryland, United States Kay Apartment Communities Full time
Leasing Specialist Job Description

At Kay Apartment Communities, we are seeking a highly motivated and customer-focused Leasing Specialist to join our team at our 298-unit apartment community in Temple Hills, MD.

Key Responsibilities:
  • Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors, and staff, within company policies and Fair Housing laws.
  • Manage the sales process from lead to lease, including handling incoming leads, discovering customer needs, qualifying, and presenting solutions, conducting apartment and community tours, following up on leads, and closing the sale.
  • Deliver a superior resident experience by building relationships and providing courteous, efficient, and timely responses to resident needs and concerns.
  • Meet and exceed occupancy and resident retention goals.
  • Use strong administrative skills, including maintaining records and documents, handling money, and performing manual data entry, scanning, copying, and resident file maintenance.
  • Conduct apartment inspections to ensure they are ready for showings and assist with monthly community inspections.
Requirements:
  • Highly motivated, dependable, and customer-focused.
  • Minimum 2 years of customer service and/or sales experience.
  • No previous property management experience required.
  • High school diploma or equivalent.
  • Must successfully complete Kay's sales training program.
  • Superior sales and customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions.
  • Strong time management and organizational skills, attention to detail.
  • Ability to work well independently and in a team environment.
  • Professional appearance and demeanor.
  • Basic computer knowledge, and working proficiency in Microsoft Outlook, Word, and Excel.
  • Ability to work weekends.
  • Maintain a valid driver's license and reliable transportation.
  • Bilingual in English and Spanish a plus.
Benefits:
  • Medical and dental insurance.
  • Paid holidays.
  • Vacation/sick leave.
  • 401(K) retirement savings plan.
  • Life insurance.
  • Overtime pay.
  • Per lease and year-end bonuses.
  • Rent discount.
  • Extensive training program.
Pre-employment Requirements:
  • Criminal background check.

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