Automotive Warranty Specialist

3 weeks ago


Marquand, Missouri, United States Tom Wood Group Full time


Join the Tom Wood Group as an Automotive Warranty Specialist, where we value precision and dedication in our operations.

The successful candidate will demonstrate meticulous attention to detail, strong communication abilities, automotive expertise, and prior experience in warranty management, all while maintaining a focus on outstanding customer service.


KEY RESPONSIBILITIES

  • Efficiently processes warranty claims for each franchise or distributor.
  • Ensures all warranty documentation is accurately completed.
  • Confirms compliance with factory or distributor requirements.
  • Reconciles warranty receivables with corresponding payments through the designated accounting process.
  • Inputs credits into the computer system.
  • Promptly resubmits any rejected claims or seeks authorization for write-offs.
  • Follows up on the status of outstanding claims.
  • Monitors warranty parts by tagging them with the repair order number, replacement date, and disposal date.
  • Coordinates the shipment of parts to the factory or distributor or arranges for disposal.
  • Maintains organized service records as mandated by the warrantor.
  • Stays updated on all factory recalls and bulletins.
  • Provides assistance with body shop warranty claims as necessary.
  • Supports clerical tasks as directed by management.
  • Undertakes additional responsibilities as assigned.

REQUIREMENTS

  • Exceptional attention to detail.
  • Strong verbal and written communication skills.
  • Knowledge of automotive systems and repair methodologies.
  • Experience in warranty administration or similar roles.
  • Ability to handle a high volume of inquiries effectively.
  • Familiarity with relevant software applications.
  • Dedication to providing excellent customer service.

EMPLOYEE BENEFITS

  • Paid Time Off & Vacation
  • Paid Holidays
  • Health Insurance
  • Dental Coverage
  • Vision Insurance
  • 401k Plan with Company Match
  • Life Insurance
  • Disability Insurance
  • Professional Development Opportunities
  • Tuition Assistance
  • Recognition Programs
  • Opportunities for Career Growth

ABOUT THE TOM WOOD GROUP
The Tom Wood Group is a proud family-owned and locally operated business with over 50 years of service.

Since our inception, we have expanded beyond automotive services to include a variety of franchises across the Midwest and New Zealand.


OUR CORE VALUES:
Humble Confidence, Passionate Drive, Genuine Desire to Assist Others, Unwavering Integrity


Employment offers are contingent upon the successful completion of a background check, including a criminal record review, motor vehicle record assessment, social security number verification, and a drug screening at a certified facility. Tom Wood Group is an equal opportunity employer.



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