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Automotive Service Consultant

2 months ago

Marquand, Missouri, United States Lhmauto Full time

Company Overview:

Lhmauto is a leading name in the automotive retail industry, committed to transforming the dealership experience through innovative solutions and a focus on customer satisfaction. Our culture is built on teamwork, inclusivity, and a shared vision of becoming the most customer-centric automotive retailer.

Position Summary:

As an Automotive Service Consultant, you will play a crucial role in enhancing customer experiences and fostering relationships with our clientele. Your expertise will help us redefine the service experience in the automotive sector.

Key Responsibilities:

  • Welcome customers warmly and gather essential vehicle information.
  • Build strong relationships with customers to ensure satisfaction and loyalty.
  • Advise clients on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Provide accurate and comprehensive repair estimates to customers.
  • Communicate repair timelines effectively to both customers and technicians.
  • Handle incoming service inquiries professionally.
  • Schedule and manage service appointments efficiently.
  • Follow up with customers post-service to encourage return visits and enhance customer satisfaction.
  • Adhere strictly to manufacturer warranty guidelines and procedures.
  • Conduct business with integrity, maintaining high customer satisfaction standards.
  • Ensure compliance with all relevant laws and company policies regarding customer and company information.

Qualifications:

  • Ability to thrive in a fast-paced environment with minimal supervision.
  • Exceptional customer service, communication, and computer skills.
  • Previous experience as an Automotive Service Consultant is highly preferred.
  • Must be at least eighteen years of age and possess a valid driver's license.
  • Ability to pass pre-employment screenings.

Benefits:

  • Competitive pay and recognition programs.
  • Comprehensive insurance options including medical, dental, and vision.
  • 401k plan with company matching.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Employee discounts on services and parts.
  • Participation in community service initiatives.

Lhmauto is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.