Patient Services Representative Associate

6 days ago


Grand Rapids, Michigan, United States Spectrum Health Lakeland Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative Associate to join our team at Spectrum Health Lakeland. As a key member of our healthcare team, you will provide exceptional patient care and support to ensure a seamless experience for our patients.

Key Responsibilities
  • Provide clerical support to assist in the delivery of quality healthcare services
  • Serve as a concierge, greeting and communicating with patients or visitors, including collecting payments and co-payments
  • Perform patient registration and check-in, confirming patient demographic and insurance information
  • Assist patients with kiosk registration and perform patient check-out, scheduling follow-up appointments or confirming future appointments
  • Maintain patient medical records according to standards and upload Right Fax documents into EPIC
Requirements

We require a High School Diploma or equivalent and prefer a Vocational/Technical One year certificate from college or technical school. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply.

About Spectrum Health Lakeland

Spectrum Health Lakeland is a nationally recognized not-for-profit health system that offers a full continuum of health services through our health plan, medical group, and hospital group. We are committed to providing one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers.



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