Shift Leader

3 weeks ago


Berkeley, California, United States Insomnia Cookies Full time

As a Shift Leader at Insomnia Cookies, you will be responsible for leading our bakery team during nighttime operations. Your primary focus will be on providing exceptional customer service and ensuring that our guests receive high-quality products throughout their experience.

You will support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and holding the team accountable to company standards and procedures. Additionally, you will prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.

Key responsibilities include:

  • Providing incredible customer service and quality products to all of our guests
  • Supporting store leadership and maintaining operations during your shift
  • Prioritizing and delegating tasks for baking, cashiering, packaging, and cleaning
  • Leading the cookie crew team and holding them accountable to company standards
  • Managing cash handling and deposits

Desired skills and experience include:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

About Insomnia Cookies:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.


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