Automotive Customer Service Representative
4 weeks ago
Jerry Durant Auto Group is seeking a highly skilled and customer-focused Call Center Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to inbound client calls and provide timely and effective solutions to service-related issues
- Facilitate appointments for service advisors and ensure seamless communication with clients
- Dispatch Roadside Assistance and Tow Service as needed
- Perform outbound service campaign calls to promote our services
- Follow detailed scripts for inbound and outbound calling
- Confirm scheduled appointments and follow up on no-shows
- Maintain defined service levels and attend weekly department meetings
Requirements:
- High School Diploma or equivalent
- 1-2 years of related experience and/or training
- Operator's Driver's License and Sales License (where required)
Benefits:
- Medical, vision, and dental insurance
- 401K retirement savings plan
- Vacation time and holiday pay
- Company-paid continuing education and training
Jerry Durant Auto Group is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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