Customer Service Representative

1 week ago


Weatherford, Texas, United States Apex Waste Solutions Full time
Job Description

Apex Waste Solutions is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have a customer-centric attitude and experience in the waste management industry or a related field.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone and email in a timely and professional manner. Provide information about services, billing, and policies.
  • Issue Resolution: Handle escalated customer issues and follow up to ensure resolution. Coordinate with other departments to resolve service issues and improve customer satisfaction.
  • Customer Satisfaction: Conduct customer satisfaction surveys and gather feedback. Identify trends and common issues to suggest improvements to services and processes.
  • Account Management: Assist customers with account setup, changes, and cancellations. Process billing inquiries and payments.
  • Reporting and Analysis: Maintain detailed records of customer interactions and transactions. Prepare reports on customer service activities and satisfaction metrics.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Customer-centric attitude and experience in the waste management industry or a related field.


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