Store Operations Manager
1 week ago
Petroleum Marketing Group is seeking a highly motivated and experienced Assistant Store Manager to join our team at our 7-Eleven Convenience Store & Mobil Gas Station in Vero Beach, FL.
The successful candidate will be responsible for leading the store's day-to-day operations, reviewing business results, and planning for continued improvement. They will also be responsible for ordering throughout the store, ensuring all team members provide exceptional customer service, and managing cash and lottery processes.
Key Responsibilities:
- Ensure a pleasant shopping experience for all customers.
- Resolve customer concerns, issues, and complaints efficiently and effectively.
- Execute the PMG training plan for all CSAs and conduct hands-on training to ensure associate abilities surrounding all areas of operation.
- Supervise the day-to-day task assignments and performance for all associates.
- Delegate tasks and follow-up as necessary.
- Provide support, assignments, direction, motivation, and coaching for associates.
- Monitor and analyze business processes and results to profitably achieve store goals.
- Manage cash and lottery processes.
- Perform work with Integrity, Honesty, and Respect.
Requirements:
- Experience with managing and directing others.
- Minimum of 45 hours per week.
- Flexible availability based on business needs.
- Reliable Transportation.
- Exemplary Customer Service.
- Ability to work with little to no supervision.
- Ability to defuse issues/settle customer and associate matters.
- Great Communication Skills.
- Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
- Goal Oriented and Exceptional Organizational Skills.
- Ability to lift/carry up to 35 lbs.
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