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Store Operations Manager

2 months ago

Upper Marlboro, Maryland, United States Wawa Full time
General Manager Job Description

At Wawa, we're committed to making life a little better every day. As a General Manager, you'll be part of a team that's dedicated to delivering exceptional customer experiences and driving business success.

Key Responsibilities:
  • Lead the management team to execute organizational objectives and achieve store and profit goals.
  • Maximize store profitability through effective expense management, revenue optimization, and team development.
  • Ensure customer and associate satisfaction, brand standards, and profitability.
  • Select, develop, and lead a highly engaged team.
Essential Functions:
  • Ability to work well individually and in a team environment.
  • Excellent oral and written communication skills.
  • Excellent customer service skills.
  • Ability to work with little or no supervision.
  • Detail-oriented and excellent organizational skills.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Ability to handle multiple projects simultaneously and independently.
  • Excellent interpersonal skills.
  • Proven self-starter with demonstrated ability to make decisions.
  • Excellent leadership skills.
  • Understanding of store finances and awareness of impact to business.
  • Availability to work all shifts, weekends, and holidays, based on business needs.
  • Ability to learn and utilize the store's technology.
Basic Qualifications:
  • Bachelor's degree in Business or related field preferred.
  • Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses.
  • Experience effectively implementing change and demonstrated results in execution.
  • Experienced in all areas of store operations, including foodservice.
  • Flexible availability which may include all shifts, weekends, and holidays, based on business needs.
  • Leadership experience in a fast-paced retail, food service, or fuel environment preferred.
  • Serve Safe Certification.