General Manager

2 days ago


Upper Marlboro, Maryland, United States Wawa Full time
Job Title: General Manager

The General Manager is a key leadership role responsible for the overall success of the store. This position requires a strong leader who can motivate and develop a high-performing team to achieve business objectives.

Key Responsibilities:
  • Lead the management team to execute organizational objectives and achieve store and profit goals.
  • Maximize store profitability through effective expense management, revenue optimization, and team development.
  • Manage the fuel offer and ensure customer and associate satisfaction, brand standards, and profitability.
  • Develop and implement plans to improve store performance, including financial plans, inventory management, and cash management procedures.
  • Ensure execution of all plans and programs, including safety, service, and operational efficiency.
  • Lead change initiatives, champion programs, and educate associates on the need for change.
  • Provide a positive shopping experience for all customers, respond to customer complaints, and solicit feedback.
  • Manage staffing, including interviewing candidates, making hiring decisions, and allocating resources.
  • Develop and sustain an inclusive store atmosphere, value store associates, and support their development.
Essential Functions:
  • Ability to work well individually and in a team environment.
  • Excellent oral and written communication skills.
  • Ability to work with little or no supervision.
  • Detail-oriented and excellent organizational skills.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Ability to handle multiple projects simultaneously and independently.
  • Excellent interpersonal skills.
  • Proven self-starter with demonstrated ability to make decisions.
  • Excellent leadership skills.
  • Understanding of store finances and awareness of impact to business.
Basic Qualifications:
  • Bachelor's degree in Business or related field preferred.
  • Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses.
  • Experience effectively implementing change and demonstrated results in execution.
  • Experienced in all areas of store operations, including foodservice.
  • Flexible availability, including all shifts, weekends, and holidays, based on business needs.
  • Leadership experience in a fast-paced retail, food service, or fuel environment preferred.
  • Serve Safe Certification.

Wawa is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment in which all associates are treated fairly and with respect.


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