Administrative Customer Service Representative

6 days ago


North Little Rock, Arkansas, United States TERMINIX SERVICE COMPANY INC Full time
About Terminix Service Inc

Terminix Service Inc is a locally owned, independent business with its home office in Columbia, SC. We provide exceptional Commercial and Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia.

Job Title: Administrative Customer Care Specialist

We are seeking a highly skilled and customer-focused Administrative Customer Care Specialist to join our office team. As a key member of our team, you will be responsible for providing exceptional customer service, handling medium to high call volume, and developing and nurturing customer relationships.

Responsibilities:
  • Handle inbound and outbound phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain customer relationships, identifying opportunities to upsell services and increase customer satisfaction.
  • Oversee account management, ensuring customer service standards are met and customer retention is maximized.
  • Utilize company vehicle to complete bank deposits, post office, and other company business during the workday.
Requirements:
  • Prior customer service work experience.
  • Demonstrated sales ability.
  • Ability to discuss services and speak knowledgeably to customers.
  • Ability to work well under pressure and deal with difficult situations or customers.
  • Valid Driver's license required.
What We Offer:
  • Full-time schedule with day shift hours (8 am - 5 pm, Monday - Friday).
  • Competitive hourly rate ($16/hour) plus commission on sales.
  • Generous health insurance package, including medical, dental, and vision.
  • Flexible spending account, life insurance, paid holidays, paid time off, and 401(k) plan with match after 6 months.
  • College scholarships for dependents and opportunities for advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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