Service Advisor

3 weeks ago


Jacksonville, Florida, United States Asbury Automotive Full time

About Asbury Automotive Group

We are a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members.

As a Service Advisor, you will play a critical role in our team, working closely with customers to understand their vehicle needs and providing personalized solutions to meet those needs.

Key Responsibilities:

  • Greet customers in a timely and friendly manner, obtaining pertinent vehicle information
  • Actively promote and build rapport with customers to promote customer satisfaction and retention
  • Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customers and technicians
  • Answer incoming service calls and maintain and schedule service appointments
  • Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property

Requirements:

  • Must be able to manage in a fast-paced work environment with limited supervision
  • Must have great customer service, phone, and computer skills
  • Previous automotive Service Advisor experience is heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background and drug test)

Benefits:

  • Paid holidays and paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
  • Medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours

Asbury Automotive Group is an equal opportunity employer.

We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.


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