Automotive Service Advisor

4 weeks ago


Jacksonville, Florida, United States Hanania Auto Group Full time

Job Summary:

We are seeking a skilled Automotive Service Advisor to join our team at Hanania Automotive Group. As a key member of our service department, you will be responsible for delivering exceptional customer service, ensuring vehicle safety and reliability, and building strong relationships with our customers.

Key Responsibilities:

  • Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
  • Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
  • Create transparent repair orders with detailed cost and time estimates.
  • Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
  • Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.

Requirements:

  • Proven ability to provide exceptional customer service and maintain high satisfaction levels.
  • Ability to set and achieve sales and performance goals.
  • Thrive in a fast-paced environment with multiple priorities.
  • Strong interpersonal skills and effective communication abilities.
  • Excellent organization and follow-up skills, with experience in working with technology.

What We Offer:

  • A rewarding compensation package with enticing performance-based incentives.
  • A comprehensive benefits package, including health, dental, voluntary benefits, and retirement plans.
  • Continuous training and development opportunities to elevate your skills and advance your career.
  • A collaborative team environment that values your contributions and fosters a positive work atmosphere.
  • Top-notch equipment and facilities that enhance your productivity and efficiency.

Equal Opportunity Employer:

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition.



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