Automotive Service Advisor
4 weeks ago
Job Summary:
At Hanania Automotive Group, we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer experiences and ensuring vehicle safety and reliability.
Key Responsibilities:
- Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
- Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
- Create transparent repair orders with detailed cost and time estimates.
- Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
- Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
- Accurately process cash and check receipts according to company policy.
Requirements:
- Proven ability to provide exceptional customer service and maintain high satisfaction levels.
- Ability to set and achieve sales and performance goals.
- Thrive in a fast-paced environment with multiple priorities.
- Strong interpersonal skills and effective communication abilities.
- Excellent organization and follow-up skills, with experience in working with technology.
- A valid driver's license.
- Must pass background check and hair follicle drug screen.
What We Offer:
- A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
- A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
- Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
- Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
- Top-Notch equipment and facilities that enhance your productivity and efficiency.
- Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.
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