Ambassador of Excellent Customer Experience

22 hours ago


Raleigh, North Carolina, United States Denny's - Wake Forest Rd Full time

Front-of-House Specialist

Denny's - Wake Forest Rd in Raleigh, NC seeks a dedicated Front-of-House Specialist to deliver outstanding customer experiences. This role involves managing reservations, greeting guests, and ensuring seamless service.

Main Responsibilities:
  1. Welcome guests and escort them to their tables, ensuring a pleasant dining experience.
  2. Communicate guest concerns to the manager, addressing issues promptly and professionally.
  3. Prioritize tasks to manage competing demands, maintaining a smooth service flow.
  4. Acknowledge guests upon departure, maintaining a positive impression.
  5. Answer phones within two rings, adhering to proper telephone etiquette.
  6. Organize reservations, prioritizing them to accommodate guests.
  7. Update the wait list regularly to minimize wait times.
  8. Prepare seating assignments before service, optimizing resource utilization.
  9. Support colleagues as needed, upholding company values and procedures.
  10. Maintain the front area, including cleaning and sanitizing as required.

This is a full-time or part-time opportunity offering competitive compensation and benefits. Estimated annual salary: $30,000, based on experience.



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