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Building and Development Coordinator

2 months ago

Atlanta, Georgia, United States City of Atlanta Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Building and Development Coordinator. This role will serve as the first point of contact for the public and will be responsible for providing exceptional customer service, resolving issues, and ensuring that the permitting process runs smoothly.

Key Responsibilities
  • Establish and maintain positive relationships with customers, staff, and co-workers
  • Process intake and issuance of building permit applications, including reading and understanding civil and architectural plans
  • Promptly answer phone calls, emails, and other correspondence, and direct guests to appropriate personnel or work streams
  • Provide administrative and customer service activities to assist customers visiting the office
  • Assist with customers seeking information or requesting copies of documents retained by the office
  • Receive, respond, and provide outcomes to complaints from customers
  • Interview citizens to determine the details of inquiries or problems
  • Advise departmental personnel, citizens, and others on the status of permit applications and make referrals to other agencies as appropriate
  • Demonstrate excellent customer service, organizational, and communication skills
  • Provide proactive support to internal and external customers concerning City issues relating to permitting, zoning, projects, services, and customer concerns
  • Enter and update data into the computer system (Accela)
  • Review daily updates concerning new City activities, events, ordinances, and legislation
  • Ensure all inquiries from the mail, walk-in, and telephone receive prompt and courteous responses
  • Escalate problems as necessary to ensure resolution, follow up on open tickets, and request final resolution
Requirements
  • High School Diploma or GED
  • At least 4 years of customer service experience; higher education may substitute for required customer service experience
  • A minimum of 1 year as a permit technician in the public sector or third-party private sector equivalent
  • Must be eligible to become a notary public and obtain notary credentials within 6 months
  • Ability to type 35wpm
  • Must have ICC Permit Technician Certification at time of hire
  • Must obtain Development Services Coordinator Certification within 3 months of employment
Preferred Requirements
  • A minimum of 3 years experience as a permit technician in the public sector or third-party private sector equivalent
  • 2-year degree in a construction-related field
  • Five years of customer service experience in the public sector or related third-party private equivalent