Field Service Technician
2 weeks ago
Join Duravant as a Field Service Technician and play a critical role in maintaining the uptime of our sorting equipment. As a key member of our team, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring that our customers' operations run smoothly.
Key Responsibilities:- Resolve customer issues to maintain maximum uptime
- Schedule and perform regular preventive maintenance inspections on equipment
- Work with support personnel to install new equipment and perform equipment upgrades
- Manage parts inventory and on-site tools
- Communicate with customers in a cooperative and supportive manner
- Review service updates and take recommended action
- Enhance value to the company by staying technically current
- Respond to emergency and non-scheduled calls for service
- Provide technical support and training to less experienced technicians
- Flexible to work any shift, including nights, weekends, and holidays
- Strong electronics/electrical background
- Solid mechanical knowledge
- Ability to apply software skills and knowledge to our equipment
- Ability to use hand and power tools and measuring equipment
- Full range of motion and unrestricted mobility
- Ability to lift 50-75lbs
- Good problem-solving and troubleshooting skills
- Good time management skills
- Strong customer relations skills
- Clear and concise verbal and written communications
- Ability to carry out detailed written and verbal instructions independently
- Ability to persuade/influence others in sensitive/confrontational situations
- Basic computer skills: DOS, Windows, UNIX, Microsoft Office
- High school graduate or equivalent
- Prefer a 2-year degree or certification in electronics/advanced mechanics/software training
- 1+ years related industry/equipment experience
- Will consider an equivalent combination of education and experience
Why Work with Us?
We are a leading provider of innovative, best-in-class hardware and software products and systems to help our customers maximize their processing efficiencies. We strive to meet the customer's highest expectations in automated mail and parcel sorting by providing the industry's most compact design.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical work, we encourage you to apply for this exciting opportunity.
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