Business Development and Service Expert

7 days ago


Upland, California, United States Instep CA Group Full time
Marketing & Customer Service Associate

We are seeking a highly motivated Marketing & Customer Service Associate to contribute to our success by developing marketing, customer service, and sales skills.

This role offers an excellent opportunity to gain valuable experience in promoting business services, working closely with experienced team members, and attending networking events.

The successful candidate will be assigned an individual trainer and one business client to work with, gaining hands-on experience in promoting their services. You will attend regular meetings within the office and travel to new potential leads to discuss promotional deals.

Duties:
  • Qualify provided leads through in-person engagement and identify their needs to complete sales, enhancing your negotiation and conversational skills.
  • Research each assigned business/company and stay informed about competitors to maintain our lead in the industry.
  • Familiarize yourself with assigned territories to build confidence in demographics and potential customer bases.
  • Engage in ongoing networking with top Marketing & Customer Service Associates and Managers to expand your knowledge base.
  • Invest time outside of work to enhance leadership, customer service, and management skills, setting higher goals than others.
  • Qualify provided leads through engagement and identify their needs regarding client-specified services.
  • Prioritize active listening with customers to clarify information and assess potential needs, offering thoughtful product and service recommendations.
Requirements:
  • 1-2 years of experience preferred in customer service, marketing, and/or sales industries.
  • Strong negotiation and conversational skills are essential when interacting with potential leads and customers daily.
  • Comfortable interacting with diverse customer groups, being inherently optimistic and resilient.
  • Dedicated to professional growth and consistently setting higher goals than others.

Earn a competitive salary of $55,000 per annum, depending on location and experience, in this dynamic team environment where you can learn and grow professionally.


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