Customer Service Representative

7 days ago


Upland, California, United States USA Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a safe and secure store environment.

About the Role

This is an exciting opportunity for a motivated individual who is passionate about providing outstanding customer service and working in a fast-paced retail environment. You will be working closely with our management team to achieve sales targets, drive customer satisfaction, and maintain high standards of store presentation.

Key Responsibilities
  • Deliver exceptional customer service, responding promptly to customer inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets, promote products, and drive customer engagement.
  • Maintain a clean and organized store environment, adhering to health and safety standards and company policies.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Stock shelves, face merchandise, and maintain visual displays to create an attractive and engaging store environment.
  • Participate in training programs to develop skills and knowledge, staying up-to-date with company procedures and policies.
Requirements
  • High school diploma or equivalent required; post-secondary education an asset.
  • Previous customer service experience preferred.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Physical ability to lift up to 25 pounds, stand for long periods, and move quickly around the store.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
What We Offer

We offer a competitive hourly rate of $16-$18 per hour, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as access to employee discounts and training opportunities.



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