Customer Experience Supervisor

7 days ago


Le Crotoy, Hauts-de-France, United States Lodging Dynamics Full time

**Job Overview:**

Lodging Dynamics Hospitality Group is a national hospitality management company seeking a talented Front Desk Supervisor to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service, leading front desk staff, and driving revenue growth.

**Key Responsibilities:**

  • Provide exceptional customer service to guests, responding to inquiries and resolving issues promptly
  • Lead and motivate front desk staff to deliver high-quality service
  • Monitor and maintain accurate records and reports, and provide regular updates to management
  • Collaborate with other departments to ensure seamless guest experiences

**Requirements and Qualifications:**

  • Bachelor's degree in hospitality or related field
  • Minimum 1 year experience in a supervisory role, preferably in hospitality
  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of hotel operations and revenue management principles

**Benefits and Perks:**

  • Estimated salary: $50,000 - $70,000 per year
  • Comprehensive benefits package, including health, dental, vision, and 401(k)
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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