Healthcare Experience Professional

3 days ago


Le Crotoy, Hauts-de-France, United States Serenity Healthcare Full time
Transforming Lives through Innovative Healthcare

Serenity Healthcare is a pioneering force in the field of healthcare technology, leveraging advanced medical devices to deliver long-term success for patients. With evidence-based research and proven results driving our approach, we empower individuals to reclaim their lives with a revolutionary technological perspective on healthcare.

We are seeking an exceptional Patient Experience Specialist to join our team at our Lakewood office. As a key member of our staff, you will play a vital role in educating patients about new healing technologies, specifically TMS and Ketamine, and connecting them with tailored treatment solutions.

In this dynamic role, you will be responsible for:

  • Becoming an expert in TMS and Ketamine, with comprehensive training and support provided.
  • Taking ownership of patient care, ensuring seamless interactions and effective treatment plans.
  • Delivering personalized support through one-on-one meetings, empowering patients to make informed decisions about their care.
  • Fostering a supportive environment that encourages healing, education, and connection.

As a valued member of our team, you can expect:

  • A competitive salary of $22/hour, reflecting your expertise and dedication.
  • A comprehensive benefits package, including insurance coverage and a 401K plan.
  • 20 days of annual leave, comprising 10 paid time-off days and 10 holidays.
  • Access to Serenity's innovative treatment options, further enhancing your skills and knowledge.

To excel in this role, you will possess:

  • A High School Diploma or equivalent.
  • 2-3+ years of experience in a full-time customer service capacity.
  • Exceptional verbal and written communication skills, alongside basic math proficiency.
  • Strong de-escalation abilities and a talent for connecting with individuals from diverse backgrounds.

About Serenity Healthcare:

  • We pride ourselves on being a leader in healthcare technology, dedicated to pushing boundaries and delivering exceptional results.
  • Our commitment to evidence-based research ensures that our patients receive the most effective treatments available.

Join us in shaping the future of healthcare, where innovation meets compassion and patient-centered care.



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