Mobile Sales Associate
5 days ago
As a Mobile Associate at T-Mobile, you will be an integral part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating energy and excitement around our products and services, while building and deepening relationships with customers through meaningful interactions.
Key Responsibilities- Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
- Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, ensuring you are Customer Ready at all times.
- Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening, and closing procedures.
- Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
- Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers, effective at balancing customer experience and performance goals.
- Team Building Desire to be a part of the game-changing T-Mobile store team, willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.
T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing https://www.t-mobile.com/company/contact-us or calling 1-844-873-9500.
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