Mobile Associate, Store-in-Store Specialist

3 days ago

Austin, Texas, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. You will be an ambassador who creates energy and excitement around our products and services, obsessed with the connected world and thriving in a high-traffic environment.

Key Responsibilities
  • Proactively engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving your skills to provide the best possible experience for our customers.
  • Partner with nearby store locations to properly on-board customers, performing skills practicing, knowledge sharing, store operations, opening and closing procedures, and carrying keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Customer obsessed, passionate, friendly, and engaging with customers, able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers, Effective at balancing customer experience and performance goals (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team, Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
Benefits

T-Mobile offers a competitive base salary and compensation package, including a Total Rewards Package, annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Employees also enjoy multiple wealth-building opportunities, including paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities. We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth–and we applaud it. You're unstoppable

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