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Client Support Specialist

2 months ago

Fenton, Michigan, United States Creative Foam Full time

Customer Service Representative

Join our dynamic team as a Customer Service Representative, where you will play a crucial role in ensuring client satisfaction. This position is essential for maintaining our high standards of service and support.

Location: Fenton, MI, United States

Employment Type: Full Time

About the Role:

As a Customer Service Representative at Creative Foam, you will be responsible for providing exceptional service to our clients in the automotive sector. The ideal candidate will possess a minimum of 2 years of experience in customer service, preferably within the automotive or manufacturing industries.

Key Responsibilities:

  • Utilize our internal ERP system (Plex) to process customer orders and monitor inventory levels.
  • Oversee customer databases, ensuring accurate tracking of releases and shipping details.
  • Maintain effective communication with manufacturing and shipping departments to facilitate smooth operations.
  • Handle incoming customer inquiries via phone and email, addressing any concerns promptly.

Qualifications:

  • Proven experience in customer service, with a strong preference for backgrounds in automotive or manufacturing.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent multitasking and communication abilities.
  • Familiarity with Plex ERP system is advantageous.
  • High school diploma or GED required.
  • Willingness to travel occasionally.

About Creative Foam:

Since its inception in 1969, Creative Foam has established itself as a premier supplier of foam and plastic products for various industries, including automotive, medical, and composites. Our success is driven by our innovative workforce, commitment to quality, and dedication to customer satisfaction.

We offer a comprehensive benefits package, including medical, dental, vision, 401(k), and tuition reimbursement, reflecting our commitment to our employees' well-being and professional growth.