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Yard Customer Support Specialist

2 months ago

Richmond, Virginia, United States Buildwithbmc Full time

Position Overview:

As a vital member of Buildwithbmc, the Yard Customer Support Specialist plays a crucial role in delivering a positive and efficient customer experience. This position is ideal for individuals who thrive in a dynamic environment and are committed to assisting customers with their needs.

Key Responsibilities:

  • Assist customers with order retrieval, merchandise inspection, and return processes.
  • Provide support to team members to ensure a seamless operation.
  • Engage in sales assistance for customers regarding their orders and returns.
  • Successfully complete the company’s forklift operator training program and maintain safe operational practices.
  • Utilize forklifts to load and unload delivery vehicles as directed by management.
  • Support truck drivers in the loading and unloading of products, ensuring proper handling to avoid damage.
  • Verify incoming freight against order counts and maintain accurate records.
  • Keep the work area organized and free of debris, ensuring a safe working environment.
  • Adhere to safety protocols and remain vigilant about potential hazards.
  • Accurately locate and pull inventory items based on type, style, and quantity as instructed.
  • Collaborate with supervisors and fellow associates to fulfill operational needs.

Required Qualifications:

Education: High school diploma or equivalent (GED).

Skills:

  • Proficient in operating forklifts with hand and foot controls.
  • Basic mathematical skills and the ability to read instructions and complete necessary documentation.
  • Effective communication skills for interaction with customers and team members.
  • Knowledge of safe lifting techniques and the ability to lift up to 100 lbs. consistently.

Experience:

A minimum of 1-2 years of experience in the building materials sector is preferred.

Join Buildwithbmc and contribute to a team dedicated to excellence in customer service and operational efficiency.