Customer Service Coordinator

3 weeks ago

Atlanta, Georgia, United States Cousins Full time
About the Role

Cousins, a leading real estate investment trust, is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Coordinator. This role is responsible for providing exceptional service to our clients, ensuring a seamless and efficient experience.

Key Responsibilities
  • Customer Relations:
    • Develop and maintain positive relationships with clients through proactive communication and issue resolution.
    • Provide timely and effective responses to client inquiries and concerns.
    • Coordinate client events and activities to enhance their experience.
    • Prepare and distribute client communications, such as welcome packages and event invitations.
  • Administrative Duties:
    • Manage the front desk and reception area, ensuring a professional and welcoming environment.
    • Assist with correspondence, email, and mailings as needed.
    • Perform general administrative tasks, including data entry, filing, and record-keeping.
    • Provide support to the property management team, including assisting with client bill backs and vendor setup.
    • Update and maintain various systems, including the Yardi Work Order System and Building Website.
  • Requirements:
    • High school diploma or equivalent required; bachelor's degree preferred.
    • Minimum of two years of experience in customer service or a related field.
    • Strong interpersonal and communication skills, with the ability to work effectively with clients and colleagues.
    • Excellent organizational and problem-solving skills, with the ability to manage multiple projects and priorities.
    • Proficiency in Microsoft Office Suite and Yardi experience preferred.
    About Cousins

Cousins is a fully integrated, self-administered, and self-managed real estate investment trust (REIT) headquartered in Atlanta. We have a simple, compelling strategy: Premier urban Sun Belt office portfolio, Disciplined about capital allocation, Best-in-class balance sheet, with Strong local operating platforms. Our company has a comprehensive strategy in place based on a simple platform, trophy assets, and opportunistic investments.

Equal Opportunity Employer

Cousins is an equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude. We do not discriminate in employment opportunities or employment practices on the basis of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin or ancestry, physical or mental disability, veteran status, age, genetic information, or any other class or characteristic protected by federal, state, or local law.

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