Residential Photography Manager

1 week ago

Detroit, Michigan, United States CoStar Realty Information, Inc. Full time
Residential Photography Manager Job Description

CoStar Group is seeking a highly skilled Residential Photography Manager to lead our dynamic team of photographers in delivering exceptional media services to our clients. As a key member of our team, you will be responsible for ensuring our photographers meet both appointment deadlines and quality standards.

Key Responsibilities:

  • Lead and manage a team of photographers, providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
  • Develop and implement efficient workflows to optimize output while maintaining quality product and service.
  • Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards.
  • Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
  • Review KPI and scorecard performance regularly to identify key areas for improvement.
  • Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.
  • Serve as the primary point of contact for technical issues related to equipment and software.
  • Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.

Requirements:

  • Bachelor's degree from an accredited, not-for-profit University or College.
  • 3-5 years' direct operations management of 6+ employees, remote management experience required.
  • Exceptional communication skills and ability to motivate and engage remote teams effectively.
  • Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
  • Expertise in analyzing and interpreting KPIs and performance metrics.
  • Dedication to delivering outstanding customer service and ensuring client satisfaction.
  • Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client's needs.
  • Experience with Matterport technology and 3D scanning techniques is a plus.

What We Offer:

  • Competitive base salary range of $106,400 - $110,400, based on relevant skills and experience.
  • Generous bonus and benefits plan.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.

CoStar Group is an Equal Employment Opportunity Employer and is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates who are currently eligible to work full-time in the United States. Please note that CoStar Group is not able to provide visa sponsorship for this position.

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