Care Team Manager

3 weeks ago


Tulsa, Oklahoma, United States BOK Financial Full time
About the Role

We are seeking a highly skilled and experienced Care Team Manager to lead our team of Personal Bankers in delivering exceptional client experiences. As a key member of our contact center, you will be responsible for developing and executing strategies to drive continuous improvement, leading a high-performing team, and ensuring compliance with all regulations and policies.

Key Responsibilities
  • Lead and develop a team of Personal Bankers to deliver exceptional client experiences
  • Develop and execute strategies to drive continuous improvement in the contact center
  • Manage and monitor daily/weekly/monthly employee performance, quality assurance, and productivity reports
  • Conduct employee interviews and make hiring decisions
  • Provide resolutions for complex consumer account-related problems
  • Establish, revise, and implement internal work procedures and policies
  • Develop yourself professionally by participating in training and engaging in self-improvement initiatives
Requirements
  • Associate's degree in a business or related field
  • 2-4 years' customer service and/or supervisory experience
  • Advanced knowledge of consumer banking products/services and traditional and alternative financial services delivery systems
  • Excellent verbal and written communication skills
  • Strong computer skills and ability to navigate multiple programs
  • Excellent problem-solving and conflict resolution skills
  • Ability to make quality decisions in a fast-paced, high-stress environment
About BOK Financial

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long-term careers of employees. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information, or veteran status.



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