Patient Care Coordinator
3 weeks ago
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in various locations. Our clinicians provide a continuum of care for those with chronic conditions and limited mobility. We offer a variety of programs, including remote patient monitoring, behavioral health management, and chronic care management, to ensure our patients receive the highest quality of care from a team they know and trust.
Job Description:Ennoble Care is seeking a Full-time Care Coordinator to work out of our Tulsa, OK office. This position is responsible for ensuring Ennoble Care provides high-quality care services. The Care Coordinator will work with clinicians, staff, and patients to reach healthcare goals and maintain open communication. As a care coordinator, you should be compassionate, experienced, and highly organized.
Responsibilities:- Develop individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system.
- Maintain frequent contact with patients to provide care coordination, support, and manage compliance with care management programs to increase positive outcomes.
- Accurately document all client communications (verbal or written).
- Communicate with Primary Care Clinicians or designees regarding patient emergent needs and/or life-threatening episodes and ensure comprehensive care plans are complete and accurate.
- Keep Team Supervisors informed of all issues pertinent to the care plan process and any known or perceived issues.
- Demonstrate the ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities.
- Become skilled at using technology, including secure email, telephone systems, electronic medical records, etc.
- Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
- Exhibit excellent customer service skills, demonstrated by positive feedback from customers and patients.
- Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner.
- Utilize a computer, telephone, copy machine, and other office equipment as necessary.
- Be comfortable with speaking on the phone for large amounts of the day.
- Be compassionate and empathetic towards our patients, always demonstrating exceptional customer service.
- Ability to take accurate notes to document each task in a timely manner.
- Ability to multitask between different patients and workstreams while remaining organized and efficient with time.
- Ability to thrive in a fast-paced environment.
- Must be able to work from 8:30 - 5:30pm, Monday through Friday.
- Must be proficient in using a computer, including Outlook and other Microsoft Office programs.
- Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful.
- Candidates must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Full-time employees qualify for the following benefits:
- Medical, Dental, Vision, and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off.
- Paid Office Holidays.
All employees qualify for these benefits:
- Paid Sick Time.
- 401(k) with up to 3% company match.
- Referral Program.
- Payactiv: pay-on-demand. Cash out earned money when and where you need it.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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