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Accounts Receivable Operations Manager

2 months ago

Chantilly, Virginia, United States Red River Full time

Red River is in search of an Accounts Receivable Operations Manager to enhance our dynamic team. This role is pivotal in overseeing the daily collections activities of the Accounts Receivable department, which includes high-level reporting to executive leadership and ensuring the team operates efficiently towards set objectives. The manager will have the authority to delegate and reorganize work assignments or implement corrective measures to address employee conflicts and productivity challenges. Key responsibilities encompass managing the daily functions of the collections process at Red River, which includes reporting on overdue balances from key clients and assisting with collection-related challenges, along with additional specific tasks outlined below. Our aim is to deliver exceptional customer service to our clients and sales personnel. This position is crucial in achieving that objective.

Core Responsibilities:

  • Oversee the collections segment of Accounts Receivable, supported by a dedicated team of two, along with assistance from the AR billing team.
  • Ensure the collections process is efficient and that customer inquiries are addressed promptly.
  • Examine all documentation related to sales orders for collections, including proof of delivery, sales tax, freight, etc., to facilitate customer discussions.
  • Analyze sales contracts and customer purchase orders to resolve any disputes.
  • Generate executive reports on collections activities for daily discussions with senior management and for communication with the parent company.
  • Compile daily notes from the AR team and coordinate daily collections calls with the entire AR staff.
  • Engage with sales and other internal Red River personnel for assistance when customers are unresponsive or contest an invoice.
  • Foster strong relationships with clients and sales teams to effectively address payment issues.
  • Maintain comprehensive documentation related to collections efforts, including notes from customer communications, and retrieve sales credit memos and invoices as necessary.
  • Handle contract close-out responsibilities.
Additional Responsibilities:
  • Manage cash receipts data and processing.
  • Post all relevant documents in the ERP system.
  • Ensure accuracy in tracking details in sales orders for collections.
  • Follow up on receiving reports and invoice discrepancies.
  • Conduct month-end reconciliation reports and journal entries.
  • Process customer credit card transactions.
  • Handle credit memo processing.
  • Manage new customer card requests.
  • Provide support for other team members during their absence.
  • Undertake other business-related tasks as assigned.
Minimum Qualifications:
  • 7+ years of relevant experience in commercial and government invoicing, collections, and sales & use tax, with a preference for government contracting experience.
  • 3-5 years of management experience in Accounts Receivable invoicing or collections.
  • A degree in Business is preferred, with a focus on Accounting or Finance.
Preferred Qualifications:
  • Familiarity with Microsoft Navision and Costpoint as they relate to the position.
  • Experience with office equipment.
  • Proficiency in workstation productivity software: Microsoft Outlook, Office (Excel, Word), and Teams.
  • Ability to conduct internet research for invoicing and collections.
  • Experience tracking payments and shipments through customer portals or websites.
Knowledge, Skills, and Abilities:
  • Ability to comprehend and interpret customer contracts for invoicing and collections.
  • Understanding of customer-related websites for invoice submissions.
  • Excellent written, verbal, and communication skills.
  • Strong organizational capabilities.
  • Ability to manage multiple tasks while maintaining accuracy under pressure.
  • Exceptional interpersonal skills and the ability to collaborate effectively within a team.
  • Proficient in Microsoft Office, particularly Excel.
Essential Elements:

The ability to attend work during all scheduled hours is required, with the flexibility to work extended hours as necessary, especially during peak periods. The Accounts Receivable Manager is expected to follow a timely process for collecting outstanding payments owed to Red River, which is essential for delivering the high-quality customer service expected from this role.

This position necessitates continuous communication with colleagues throughout the day using Red River-approved communication tools and equipment.

Special Requirements:
Travel to another Red River office for training may be required for non-New Hampshire locations.

Basic Qualifications:
  • U.S. Citizenship Required.
Red River provides a competitive salary, comprehensive benefits, and an outstanding work environment. If you are interested in joining a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.