Help Desk Specialist

7 days ago


Wilton, Iowa, United States ASML Holding N.V. Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at ASML Holding N.V. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, or in-person
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity
  • Escalate complex issues to senior technical staff as needed
  • Collaborate with cross-functional teams to resolve customer issues
  • Document and maintain accurate records of customer interactions and issue resolutions
Requirements
  • Strong technical knowledge of hardware, software, and network systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong customer service skills and ability to maintain a high level of customer satisfaction


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